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Last updated: Tuesday, July 1st, 2025 at 8:34 PM Paris time
This Shipping and Delivery Policy describes how we deliver our ETA (Electronic Travel Authorization) application services provided by VisaEta on www.visaeta.com.
As a digital service provider, we deliver all ETA authorizations and related documents electronically via email. No physical shipping is involved in our service.
Please read this policy carefully to understand our delivery methods, timeframes, and your responsibilities as a customer.
Our ETA application service is entirely digital. We process your application electronically and deliver the completed ETA authorization directly to your email address.
All communications, updates, and final documents are sent via secure email delivery systems to ensure reliable and timely delivery.
No physical documents or materials are shipped, as the ETA is a digital travel authorization that you can print or save electronically.
We use secure email delivery as our primary and only method of delivering ETA authorizations and related documents.
All ETA documents are delivered to the email address you provide during the application process. It is crucial that you provide an accurate and accessible email address.
We use secure email systems with delivery confirmation to ensure your documents reach you safely and promptly.
You will receive email confirmations at each stage of the process, including order confirmation, processing updates, and final document delivery.
Delivery times vary depending on the service level you select. All timeframes are calculated from the moment your payment is confirmed and your application is submitted.
1 to 2 business days or 0 to 3 days Monday to Saturday
0 to 3 days Monday to Saturday
0 to 6 business days
These timeframes are estimates and may vary depending on British government processing times, technical factors, or additional verification requirements.
Shipping zones: France; 60 Rue François 1er, 75008 Paris, France
Our delivery process follows a structured approach to ensure reliable and timely delivery of your ETA authorization:
To ensure successful delivery of your ETA authorization, you have several important responsibilities:
You must provide a valid, active email address that you can access. Double-check your email address for typos before submitting your application.
Monitor your email regularly, including during evenings and weekends, as processing can occur 24/7 depending on your service level.
Check your spam, junk, or promotions folders regularly, as automated emails may sometimes be filtered by email providers.
If you experience any issues with receiving your ETA authorization, we provide several solutions:
If you haven't received your ETA within the promised timeframe, first check your spam folder, then contact our support team immediately.
In case of server outages or technical problems on our end, we will notify affected customers and provide updated delivery estimates.
If your email provider is blocking our messages, we can attempt delivery to an alternative email address or provide the documents through our secure customer portal.
We offer free redelivery services under certain conditions:
Contact our support team with your order number and alternative email address. Redelivery is typically completed within 2-4 hours during business hours.
Several factors may affect delivery timeframes, which are beyond our immediate control:
We provide comprehensive tracking and status updates throughout the delivery process:
Receive automatic email notifications when your application status changes, including processing start, government submission, and final delivery.
Access our online tracking portal using your order number to check your application status and delivery progress in real-time.
We implement robust security measures to protect your documents during the delivery process:
All emails containing sensitive documents are sent using encrypted connections and secure attachment methods to protect your personal information.
Your ETA documents are protected with secure download links that expire after a specified period to prevent unauthorized access.
Our liability regarding delivery is subject to certain limitations:
We are responsible for delivering your ETA authorization to the email address you provide, using reasonable care and within the specified timeframes.
We are not liable for delivery delays caused by email provider issues, incorrect email addresses provided by customers, or external factors beyond our control.
We may update this shipping and delivery policy from time to time to reflect changes in our delivery methods or service improvements.
Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
For questions about delivery, missing documents, or to report delivery issues, please contact us:
Email: contact@visaeta.com
Phone: +33 7 56 96 51 56
We aim to respond to all delivery inquiries within 2-4 hours during business hours.