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Last updated: Tuesday, July 1st, 2025 at 8:34 PM Paris time
Welcome to VisaEta (www.visaeta.com), a digital platform that provides Electronic Travel Authorization (ETA) application services for the United Kingdom.
These Terms of Service ("Terms") govern your use of our website, services, and any related applications, whether you access them via computer, mobile device, or any other technology.
VisaEta is operated by Visaeta SAS, a French company providing intermediary services to facilitate ETA applications to British authorities. We are not affiliated with or endorsed by the British government.
By accessing or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any part of these terms, you may not use our services. Your continued use of the service constitutes acceptance of any updates to these Terms.
You must be at least 18 years old or have parental consent to use our services. By using our services, you represent that you meet this age requirement.
VisaEta provides digital assistance for ETA application processing to the United Kingdom. Our service includes document verification, form completion assistance, application submission, and status tracking.
We act as an intermediary between customers and British authorities, facilitating the application process but not guaranteeing approval outcomes.
All timeframes are estimates and may vary based on government processing times, application complexity, or external factors beyond our control.
As a user of our services, you have specific responsibilities and obligations:
You must provide accurate, complete, and truthful information in your ETA application. Any false information may result in application denial and potential legal consequences.
You must ensure all submitted documents (passport, photos, etc.) are valid, current, and comply with British government requirements. Invalid documents may cause delays or application rejection.
You are responsible for verifying your eligibility for an ETA before applying. Our service does not guarantee eligibility or approval by British authorities.
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
You must immediately notify us of any unauthorized use of your account or any other breach of security that you become aware of.
We reserve the right to suspend or terminate accounts that show signs of unauthorized access or suspicious activity.
Payment for our services is required in full before processing begins:
All prices are displayed in Euros including VAT and government fees. Prices may be updated without notice, but orders will be charged based on the rates displayed at the time of purchase.
We accept major credit cards, PayPal, and other secure payment methods displayed during checkout. All payments are processed through secure third-party providers.
Billing occurs immediately upon order confirmation. Refunds are subject to our separate Refund Policy and are generally not available due to the immediate nature of our digital service.
We strive to maintain continuous service availability but cannot guarantee uninterrupted access due to maintenance, updates, or technical issues.
Service availability may be affected by factors beyond our control, including government system outages, internet connectivity issues, or force majeure events.
We reserve the right to temporarily suspend services for maintenance, security updates, or to comply with legal requirements.
The following activities are strictly prohibited when using our services:
All content on our website, including text, graphics, logos, images, software, and design elements, is owned by VisaEta or our licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
Your use of our services does not grant you any ownership rights to our intellectual property or content.
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.
By using our services, you consent to the collection, processing, and transmission of your data as described in our Privacy Policy.
We implement appropriate security measures to protect your personal information, but cannot guarantee absolute security of data transmitted over the internet.
Our services are provided "as is" with the following disclaimers:
While we strive to provide high-quality service, we cannot guarantee specific outcomes, processing times, or application approval rates.
We do not guarantee that your ETA application will be approved by British authorities. Approval decisions are made solely by the UK government based on their criteria.
We disclaim responsibility for the performance, availability, or content of third-party services, including payment processors and government systems.
Our liability is limited as follows:
Our maximum liability for direct damages is limited to the amount you paid for the specific service that gave rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities.
In no event shall our total liability exceed the total amount paid by you for our services in the 12 months preceding the claim.
You agree to indemnify and hold VisaEta harmless from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
This indemnification includes reasonable attorney fees and costs incurred in defending against such claims.
These Terms remain in effect until terminated by either party:
You may stop using our services at any time, but you remain liable for any charges incurred before termination.
We may terminate or suspend your access to our services immediately, without notice, for any violation of these Terms or for any other reason at our sole discretion.
Upon termination, your right to use our services ceases immediately. Provisions regarding payment, liability, indemnification, and dispute resolution survive termination.
We encourage resolving disputes through the following process:
Before initiating formal proceedings, please contact us directly to attempt resolution of any disputes or claims.
If informal resolution fails, disputes may be submitted to mediation through our designated mediator, the Association des Médiateurs Européens (AME).
Any remaining disputes shall be resolved through the French court system, with jurisdiction lying with the courts of the Paris Court of Appeal district.
These Terms are governed by and construed in accordance with French law, without regard to conflict of law principles.
Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of competent jurisdiction in Paris, France.
You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
Your continued use of our services after changes are posted constitutes acceptance of the new Terms.
We recommend reviewing these Terms periodically to stay informed of any updates.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and VisaEta.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
For questions about these Terms of Service or our services, please contact us:
Email: contact@visaeta.com
Phone: +33 7 56 96 51 56
Address: 60 rue François 1er, 75008 Paris, France